Shipping policy
Shipping policy
At Glowly, we’re committed to delivering your order accurately, in good condition, and on time.
Shipment processing time
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order are calculated and displayed at checkout:
- Standard Shipping: $4.99 for orders under $50 — estimated delivery 3–5 business days
- Free Shipping: orders $50 and over — estimated delivery 3–5 business days
We currently ship to addresses within the United States.
Shipment confirmation & order tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number. The tracking number will be active within 24 hours.
Damages
Glowly is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Contact us
If you have any questions about our shipping policy, please contact us at glowlyco@gmail.com.