Refund policy

At Glowly, we want you to love your purchase. If something isn’t right, we’re here to help.

30-day return window
You have 30 days from the date your order was delivered to request a return.

How to start a return
Before sending anything back, please contact us at noulee820@gmail.com with your order number. We’ll review your request and provide return authorization and shipping instructions. The return shipping address is provided after your return is approved — it varies because our products ship directly from our suppliers. Returns sent back without prior authorization cannot be accepted.

Return condition
To be eligible for a return, items must be unused, unopened, and in their original packaging. Please include your receipt or proof of purchase.

Return shipping costs
Customers are responsible for return shipping costs. However, if your item arrived damaged, defective, or you received the wrong item, we will cover the cost of return shipping.

Damaged, defective, or wrong items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at noulee820@gmail.com within 15 days of delivery and include photo or video proof, so we can make it right with a replacement or a refund.

Non-returnable items
For hygiene reasons, opened personal care and beauty products cannot be returned. This does not apply if your item arrived damaged, defective, or you received the wrong item — those cases are always covered as described above.

Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund was approved. Approved refunds are issued to your original payment method. Please allow some time for your bank or credit card company to process and post the refund. If you have any questions about a refund, contact us at noulee820@gmail.com.

If you have any questions about this policy, reach out to us anytime at noulee820@gmail.com — Glowly.